First dealer in India to achieve Quality care within in  8 month of start of operations. Quality care accreditation was done on 18th October 2006. A fitting recognition of systems and procedures implemented at Eagle FORD aimed at offering total customer satisfaction. Across the world, a Ford car never travels alone. That’s the simple premise with which the Quality care is built on.

Quality care is the specialized service arm of Ford, committed to giving Ford car owners the complete peace of mind.

Discover what Quality care can do for you.
Appointment Planning / Booking

Centralized appointments as per customer choice-Of Workshop – Of Date and Of time – No waiting at service reception.
Welcome Board to highlight appointments

• Personalized reception procedure
  
• 15-minute interactive reception process
  
• Joint inspection of vehicle along with the customer
  
• Good ambience at interactive bay and surroundings
  
• Completion time is scheduled and agreed with customer

Menu Pricing / Fixed Price Agreement with Customers

Availability of menu pricing - include cost of spares, labour and lubes
Total price agreed with customer upfront before starting the job
Service advisor notifies customer of any alteration to price quote, prior to execution of job

Quality of work

Your concerns will be resolved to your satisfaction and your car will be checked for quality of repair work

Vehicles are returned to customer in a clean condition

Keeping Customers informed and delivery of the car

Service advisor delivers vehicle to customer after clearly explaining the work carried out on the car and explanation of charges

Failed parts returned on customer pay jobs

Follow up

Customers to receive call within a week of taking delivery of the car from workshop for getting feedback on the job done.